Frequently Asked Questions
For questions and inquiries, please reach out to the Canyon PD Team at cpdstg@gce.com
Once you’ve completed the course, an email is sent to you with the certificate attached. If you are unable to locate this email, you can retrieve your certificate on the website.
Instructions on how to retrieve your certificate on the website:
Login to your account and click the box next to the word “Completed” at the top of the page. Locate the completed course and click on the image of the certificate to view or print.
Make sure you do not have any category filters selected and refresh your page. If that does not resolve the issue, please reach out to the Canyon PD Team at cpdstg@gce.com.
No, you are not being charged for courses that your school district or organization purchases, nor are you required to complete them unless your employer advises you to do so.
Register or sign-in to your account and locate the complimentary course on the homepage. Click, “Enroll”. Navigate to the “Cart” in the top right-hand corner. Use the coupon code that was provided to enroll. DO NOT enter your credit card information. If you are on this screen, you have gone too far. If your coupon does not work, please reach out to the Canyon PD Team cpdstg@gce.com
Reach out to the Canyon PD Team cpdstg@gce.com and request to be unenrolled from course(s).
First, log out of STG and exit the platform. Log back in using a different browser if possible. If the issue persists, please reach out to the Canyon PD Team at cpdstg@gce.com. Please provide the name of the course, a detailed explanation of the issue, and include any relevant screenshots or pictures if you have them.
Yes, you can take the course as many times as you would like. If you purchased a course directly from the website, you have access to the content for a specified amount of time. See below:
One-Topic Courses: 90-day access
Multiple Topic Courses (Workshops): 120-day access
If your organization, school, or district has purchased customized courses you will have access to the content on the Solutions To-Go platform for one year.Check to make sure the discount code is still valid. If you received a flyer for our monthly complimentary course, the code is only valid through the last day of the month. However, once you enroll, you will have access to the course for 90-days.